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CUSTOMER CARE
shipping
domestic
Free domestic standard shipping on orders over $50— no code necessary!
Orders typically ship from our warehouse within 48 hours (excluding weekends and holidays). A tracking number will be sent to you once your order leaves our warehouse. Superdown is not responsible for any delays due to carrier constraints.
For two-day or overnight shipping, please note the following fulfillment schedule (orders placed after 12 PM PST will be fulfilled the next day)
2-day shipping times ($5)
| Order placed... | expected delivery |
|---|---|
| sat / sun / mon | wednesday |
| tuesday | thursday |
| wednesday | friday |
| thursday | monday |
| friday | tuesday |
overnight shipping times ($24-$50)
| Order placed... | expected delivery |
|---|---|
| sat / sun / mon | tuesday |
| tuesday | wednesday |
| wednesday | thursday |
| thursday | friday |
| friday | monday |
international
Orders typically ship from our warehouse within 48 hours (excluding weekends and holidays). Shipping takes approximately 7-10 business days depending on the destination country. A tracking number will be sent to you once your order leaves our warehouse. Superdown is not responsible for any delays due to carrier constraints.
All customs and duty fees are the customer’s responsibility to pay. Please contact your local customs office if you have any questions regarding the duty fee for your order. Shipping costs are non-refundable, which includes returns, package rejection upon arrival and/or failure to pay duty fees.
need more help?
Call or email us for with any additional questions. We can be reached at sales@superdown.com or by phone:
INT: 562-270-6211
